Dhruven Ponkiya
Dhruven Ponkiya is the Vice President of Sales & Marketing at Callyzer. He writes about real patterns he observes while working closely with telesales and call center teams, turning on-ground insights into practical strategies for better performance.
List of Author’s Articles
Sales Call Script Templates: 25 Free Scripts to Copy (2026-2027)
A sales call script is an outline prepared for telecallers on how to proceed with each stage of a sales call - from the opening…
What Is CRM Software? Meaning, Features, Types, and Benefits [2026-2027]
What is CRM software? It's a tool that keeps all your leads and customers in one place. For every customer, it saves their contact details,…
How to Spot Burned Leads Before They Waste Your Team's Time
Learning how to spot burned leads early saves your team from chasing prospects who were never going to say yes again. A burned lead isn't…
Call Tracking for Recruitment Agencies: The Complete Guide to Tracking Candidate Calls
Most agencies don't lose placements because a call went badly. They lose them because nobody wrote down what happened after the call ended. A callback…
The Art of the Soft Follow-Up on LinkedIn
A soft follow-up message on LinkedIn is a low-pressure nudge sent after a connection or note goes unanswered. It skips the repeat pitch, adds one…
Upselling and Cross Selling Scripts for Existing Clients: 10 Practical Scripts That Actually Work
The most effective way to develop upselling and cross-selling scripts is by tailoring them according to the dynamic needs of the customer, rather than a…
Monitoring Call Quality Without an AI Tool: A Team Lead's Checklist
This call quality monitoring checklist gives team leads a six-section scorecard (opening, discovery, pitch, objections, compliance, close) for scoring agent calls consistently. Instead of random…
WhatsApp vs. Calling: What Actually Converts Better?
WhatsApp vs. calling isn't a question with one winner. WhatsApp gets opened and replies to more often, but calls still close more high-trust, high-ticket, and…
Sales Call Audit Guide: How to Audit 50 Sales Calls in Under an Hour
A proper audit has two layers: a data pass and a listening pass. Spend 10 minutes on per-agent KPIs to find where quality is leaking.
How to Create a Sales Plan for Your Telecalling Team
A strong telecalling sales plan gives your team more than just a monthly target. It creates clear daily call goals, follow-up routines, and performance benchmarks…
Bulk SMS vs. Bulk WhatsApp for Follow-Ups: A Practical Guide for Telecalling Teams
Warm leads don't go cold on their own. They go cold because the wrong channel sent the wrong message at the wrong time. SMS for…
How to Handle Negative Customer Calls in Telesales (With Scripts That Actually Work)
Difficult customer calls are one of the most common problems in Indian telesales — and one of the least talked about. This guide covers why…