Dhruven Ponkiya
Dhruven Ponkiya is the Vice President of Sales & Marketing at Callyzer. He writes about real patterns he observes while working closely with telesales and call center teams, turning on-ground insights into practical strategies for better performance.
List of Author’s Articles
Regional Benchmarks: How Indian WFH Telesales Teams Perform
Last month, I was reviewing call reports for a Tier-2 telesales team in Indore. They averaged 68 calls per agent per day. Their Mumbai counterparts…
10 Best ChatGPT Prompts For Cold Calling Scripts
Generic ChatGPT prompts create American scripts that don’t work for Indian calls. You need to write a good prompt that contains your product, prospect type,…
Which Industries in India Benefit Most from Telecalling?
Telecalling works best where the buyer has questions a website cannot answer, or where the decision is easy to postpone until someone calls. Real estate,…
12 Essential Telecaller Skills Every Agent Needs to Master
Every telecaller faces the same problems — leads going cold, customers hanging up early, objections they don't know how to handle. What separates the high-performing…
Cold Calling Statistics in India 2026: Data from 5 Crore Telecalls
Cold calling in India has a 46 to 48% average connect rate, based on Callyzer's analysis of over 5 crore telecalls across 12,000+ tracked numbers.
How to Sell an Insurance Policy to Customers: A Practical Guide for Indian Telecallers
This guide walks you through the complete insurance telecalling process, from preparing before the call and delivering a strong sales pitch to handling objections, following…