2. Use and Disclosure of personal
Callyzer will not sell or rent or publish such personally identifiable information
collected. When you use Callyzer, we collect and store your personal information. You
clearly allow and authorize us that we shall gather your personal information in order to
record, support and facilitate your participation in the activities you select, track your
preferences, to provide you with a customized experience, to notify you of any updated
information and new activities and other related functions offered by Callyzer, keep you
informed about latest content available on the Callyzer, special offers, and other products
and services of Callyzer, to assist you with customer service or technical support issues,
to follow up with you after your visit, to otherwise support your relationship with Callyzer
or to prevent fraud and unlawful use. For the aforesaid purposes, we only collect such
personal information that we consider relevant to understand you or your interests. In
general, you can visit Callyzer for information purposes only without having to provide your
personal information during which time you remain anonymous and at no time can we identify
you unless you have an account on Callyzer and log on with your user name and password. Once
you provide your personal information, you are no more anonymous to us. When you use
Callyzer for information purposes only, we only collect the personal data that your browser
transmits to our server. If you wish to view Callyzer web/app, we collect the following
data, which is technically necessary for us to display our web/app to you and to ensure its
stability and security: IP address, Date and time of the request, Time zone difference to
Greenwich Mean Time (GMT), Content of the request (specific page), Access status/HTTP status
code, Amount of data transferred in each case, Page from which the request came, Browser,
Operating system and its interface, Language and version of the browser software.
The aforementioned data is processed by us for the following purposes: Ensuring a smooth
connection setup of the web/app, ensuring a comfortable use of our web/app, evaluating
system security and stability and for other administrative purposes.
We shall never use the aforesaid collected technical data to draw conclusions about your
personal aspects. In addition, the data may be processed in anonymous form for statistical
purposes. This data is never stored together with other personal data of the user, compared
with other data or passed on to third parties.
Further, the personally identifiable information are supplied voluntarily for some of the
Registration Data & Other Optional Information:
You will be asked to register on registration link. During registration you will be
requested to complete a registration form setting out basic online contact information about
yourself. Such sensitive personal information shall include but not limited to following:
|Contact Person Name
|Contact Person Number
|Call Log Information
|Version of Installed Callyzer Biz App
– Other personal information as indicated from time to time on our online forms.
Further the fields are marked as mandatory or optional. You always have the option to not
provide information by choosing not to use a particular service or feature on the Callyzer.
For payment processing, Callyzer transmits the following transaction
data to the payment processor. first and last name of the card account holder, e-mail
address, card information, expiry date, CVV/CVC code, card date, clock time and amount of
the transaction. Also, we accept payment through other modes like Cheque, NEFT, RTGS &
Digital Payment options like gpay, paytm. We are also using services of RazerPay, Paypal and
Payonner payment gateways.
Payment processor does not gain access to your other data at any time.
You agree and acknowledge that when we receive e-mails from you, we may retain the content
of any e-mail messages sent to us, as well as details of your e-mail address. You further
agree and acknowledge that Callyzer shall use your email id and mobile number information
for sending promotional messages using different platforms from time to time.
If you send us personal correspondence, such as letters, or if other users or third parties
send us correspondence about your activities or postings on Callyzer, we may collect such
information into a file specific to you.
Cookies & API:
We use data collection devices such as “cookies” on certain pages to help analyze our online
page flow, measure promotional effectiveness, and promote trust and safety.
Callyzer uses “cookies” to track usage patterns, traffic trends and user behaviour, as well
as to record other information from the web/app. For certain services provided on Callyzer,
cookies allow Callyzer to save information locally so that you will not have to re-enter it
the next time you visit. Many content adjustments and customer service improvements are made
based on the data derived from cookies.
gain access to most of the features, but the user may not be able to conduct certain types
of transactions or take advantage of some of the interactive elements offered.
You can set your browser so that you are informed about the setting of cookies,allow cookies
only in individual cases, exclude the acceptance of cookies for certain cases or in general,
activate the automatic deletion of cookies when closing the browser.
The cookie settings can be managed under the appropriate links for the respective browsers.
We also recommend that you regularly delete your cookies and browser history manually.
Third party Apps which are accessible from Callyzer via links, click-through or banner
have no access or control over such Cookies and therefore you agree that we shall not be
held responsible for privacy/security issues relating to third parties.
Also, we use following APIs:
- Import or Add leads with auto assignment.
- Get a complete call summary and detailed analytics of call data in statistics format for
desired date ranges.
- Get never attended and never received clients details for desired date ranges.
- Get detailed contacted clients reports with call types and duration for desired date
- Get total working hours of the team and specific employee’s working hours report for
desired date ranges.
- Get a detailed call history report of the team or specific employee for desired date
- Get Zapier Integration for both Basic plan and Basic + Lead Plan APIs.
It is important for us to inform you that we will have limited control over aforesaid APIs
and therefore you clearly agree and acknowledge that we shall not be held responsible for
privacy/security issues relating to the same.
Mobile Permissions & Settings data:
|Read & Write Call Logs
|Read & Write to External Storage
|Allow to Make a Phone Call
|Read Phone State
|System Alert Window
We may add facilities like message boards, chat room etc. in future. If you choose to post
messages on our message boards, chat rooms or other message areas or leave feedback for
other users, we retain this information as necessary to resolve disputes, provide customer
support and troubleshoot problems as permitted by law.
Our use of your information
We use your personal information to facilitate the services you request. We do not sell,
rent, trade or exchange any personally-identifying information of our Users. We may provide
your collected information to our affiliates and service providers under contract (such as
customer care, billing etc.) to support the operation of Callyzer and our services. To the
extent we use your personal information to market to you, we will provide you the ability to
opt-out of such uses. We use your personal information to: resolve disputes; troubleshoot
problems; help promote safe services; collect payments; measure consumer interest in the
services provided by us, inform you about online and offline offers, products, services, and
updates; customize your experience; detect and protect us against error, fraud and other
criminal activity; enforce our User Agreement(s), and in general to improve the user
experience and make it comparable to other similar websites/apps; and as otherwise described
to you at the time of collection. In our efforts to continually improve our product and
service offerings, we may collect and analyze demographic, profile and usage data about our
users’ activity on our site/app.
We use your personal information to improve our platform, improve Callyzer’s content and
product offerings, prevent or detect fraud or abuses of our Callyzer and tailor it to meet
your needs, so as to provide you with a smooth, efficient, safe and customized experience
while using the site/app.
In future, we may also use your personal information to display contents and services that
expressly agree to receive this information. If you do not wish to receive these
communications, we encourage you to opt out of the receipt of certain communications in your
profile under My Account or by clicking unsubscribe button in any email communication. You
may make changes to your profile at any time.
Our Disclosure of your information
Internal Service Providers :
We may employ third parties services to facilitate or outsource one or more aspects of the
business, product and service operations that we provide to you on Callyzer and therefore we
may provide some of your personal information to these internal service providers. These
internal service providers’ are subject to confidentiality agreements with us and other
legal restrictions that prohibit their use of your personal information for any other
purpose except to facilitate the specific outsourced service. In the event of your direct
involvement with the internal service provider, any additional information disclosed by you
you agree and acknowledge that Callyzer shall not be responsible for the same.
Other Corporate Entities :
We share much of our data, including personal information about you, with our parent,
affiliates, subsidiaries, and joint ventures that are committed to serving your online needs
and related services. To the extent that these entities have access to your personal
business, we might sell or buy subsidiaries or business units. In such transactions,
customer’s personal information generally is one of the transferred business assets but
Legal Requests :
We cooperate with law enforcement and regulatory inquiries, as well as other third parties
to enforce laws, such as: intellectual property rights, fraud and other rights, to help
protect you and the community from bad actors. Therefore, in response to a verified request
by law enforcement or other government officials relating to a criminal investigation or
alleged illegal activity, we may (and you authorize us to) disclose some of your personal
information as is reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal information to law enforcement offices, third party rights
owners, or others in the good faith belief that such disclosure is reasonably necessary to
other content violates the rights of a third party; or protect the rights, property or
personal safety of our users or the general public.
4. Reasonable Security Practices As per I. T. Act, 2000 and its Rules
We have implemented reasonable security practices as per Rule 8 of the Information
Technology (Reasonable security practices and procedures and sensitive personal data or
information) Rules, 2011 of Information Technology Act, 2000 amended through Information
Technology Amendment Act, 2008.
Access to your personal account is password protected. We will not release your account
password to any person. In the event that you forget your password, you may generate an
on-line request for resetting your password by e-mail from your registered e-mail address.
Callyzer has implemented reasonably stringent, internationally acceptable standards of
technology, managerial security, technical security, operational security and physical
security in order to protect personally identifiable information from loss, misuse,
disclosure, alteration or destruction. The data resides behind a firewall, with access
restricted to authorized personnel of Callyzer.
Callyzer has implemented “Reasonable Security Practices & Procedures” as required by the
Information Technology Act, 2000 rules including any amendment in the said Act and its
complying with such provisions, Callyzer assures you proper care and control over its I.T.
Security operations under sections 43, 43A, 45, 66,72A & 85 of I. T. Act, 2000 and I.T.A.A,
including related rules and therefore you agree that Callyzer shall not be held responsible
any activity in your account which results from your failure to keep your own
By using this site/app, you agree that Callyzer shall not be held responsible for any
uncontrollable security attacks and in such cases you agree that Callyzer shall not be held
responsible for any type of financial losses, loss of opportunity, legal cost, business
losses, reputation loss, direct and indirect losses that may occur to you as per the
Provisions of Section 43, 43A and 45 of Information Technology Act, 2000 including any
amendments in the said Act and any other laws of India for the time being in force.
You further agree that Callyzer’s management shall not be held responsible directly or
indirectly for any cyber-crime related criminal liabilities under I. T. Act, 2000 relating
to your information as you have verified, agreed and acknowledged that management of
Callyzer complies with due diligence (care & controls) requirements of I.T.Act,2000
including its rules and amendments.You further agree that Callyzer’s management shall not be
held responsible directly or indirectly for any cyber-crime related criminal liabilities
under I. T. Act, 2000 relating to your information as you have verified, agreed and
acknowledged that management of Callyzer complies with due diligence (care & controls)
requirements of I.T.Act,2000 including its rules and amendments.
You clearly agree and acknowledge that our reasonable security practices & procedures
include but not limited to following:
- Strong password, OTP and other
- Sensitive Data, especially
mobile numbers are
stored into 2 way encrypted format
- Mobile Application is approved
and available on the
- MD5 Password Encryption
- Build with the high Standards
for Privacy and Data
Security on AWS Cloud Server
- Cyber Crime, Cyber Law &
Awareness for Callyzer’s top management
people, team and grievance officer to have managerial security practices.
Further, you also agree and acknowledge that Callyzer management shall never be held
responsible regarding privacy of your sensitive personal data in case of sharing your
sensitive personal data to any authorized cyber investigation agency of appropriate
government authorities under sections 67C, 69, 69A, 69B, 70B, 79 and 80 of I.T.Act,2000
including its amendments and rules.