Dhruven Ponkiya
Dhruven Ponkiya is the Vice President of Sales & Marketing at Callyzer. He writes about real patterns he observes while working closely with telesales and call center teams, turning on-ground insights into practical strategies for better performance.
List of Author’s Articles
Handling Festive Season Sales Dips Remotely
Last Diwali, a fintech client called me in a panic. Their call volumes had dropped by 28 percent in just three days, even though ad…
Automating Follow-Ups to Maximize Remote Sales Results
Last Tuesday, while reviewing a remote sales dashboard at Callyzer, we noticed a familiar pattern. Fifty-seven inbound leads had been logged in a single day,…
Measuring WFH Sales ROI Accurately
Last month, I spoke with a telesales manager from Pune. On paper, their remote team was doing everything right. Call targets were met. Login hours…
How CRM Synchronization Fixed Our Remote Sales Visibility Problem
Last month, I was reviewing logs from a remote telesales team in Indore. The CRM showed 1,200 leads. Our call tracking system showed only 740…
How Data-based Call Tracking Helps Automotive Dealership Sales Teams?
Nearly 48% of car buyers who research online make a phone call as their first point of contact. In the automobile industry, those calls are…
Midday Energy Boosts for Remote Telesales Teams
Yesterday, while checking our Callyzer dashboards around 2:30 PM, I noticed something I’ve seen too many times: call volumes dipped by nearly 40%. It wasn’t…
The Cost of Missed Calls: Poor Call Handling in Automobile Sales
Every dealership owner I have worked with recognizes this situation instantly. The phone rings while the sales floor is busy, the call goes unanswered, and…
Combatting Distractions: Focus Strategies for Remote Sales
The Observation That Started It Last Monday, I was talking to a telesales manager in Pune who said half her team was logged in, but…
Ultimate Daily Routine for Remote Telesales Agents
Last month, I spoke with a telesales team lead from Pune. Her eight-member remote team had been performing well until their conversion numbers quietly fell…
Troubleshooting WFH Network Issues for Telesales Teams
The Day Call Volumes Dropped to Half Last Monday, a telesales manager from Ahmedabad called me in panic. By noon, her team had handled just…
Scaling Your Remote Telesales Team with Analytics
Earlier this month, I was on a call with a telesales manager from Pune. She said her 20-agent remote team made over 2,000 calls a…
Simple Improvement Strategies for Banking DSA Firm Owners to Boost Agent Performance & Conversions
Managing a direct selling agent team is one of the toughest jobs in banking sales. The challenge is clear. How do you know who is…