Dhruven Ponkiya

Dhruven Ponkiya is the Vice President of Sales & Marketing at Callyzer. He writes about real patterns he observes while working closely with telesales and call center teams, turning on-ground insights into practical strategies for better performance.

List of Author’s Articles

A woman in a headset analyzes data on a laptop, with a graph chart visible on the screen.
 Regional Benchmarks: How Indian WFH Telesales Teams Perform

Last month, I was reviewing call reports for a Tier-2 telesales team in Indore. They averaged 68 calls per agent per day. Their Mumbai counterparts…

Dhruven Ponkiya Dhruven Ponkiya
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