Dhruven Ponkiya
Dhruven Ponkiya is the Vice President of Sales & Marketing at Callyzer. He writes about real patterns he observes while working closely with telesales and call center teams, turning on-ground insights into practical strategies for better performance.
List of Author’s Articles
Troubleshooting WFH Network Issues for Telesales Teams
The Day Call Volumes Dropped to Half Last Monday, a telesales manager from Ahmedabad called me in panic. By noon, her team had handled just…
Scaling Your Remote Telesales Team with Analytics
Earlier this month, I was on a call with a telesales manager from Pune. She said her 20-agent remote team made over 2,000 calls a…
Simple Improvement Strategies for Banking DSA Firm Owners to Boost Agent Performance & Conversions
Managing a direct selling agent team is one of the toughest jobs in banking sales. The challenge is clear. How do you know who is…
Setting Up Seamless Call Monitoring for Remote Sales Teams with Callyzer
Last quarter, I was reviewing a remote telesales campaign for an education client. They were running solid numbers, on paper at least. But when I…
Smarter DSA Follow Up: Lead Management That Boosts Commissions
Every day, promising leads enter your pipeline, but many never convert. Research shows 78% of customers buy from the company that responds first, yet most follow-ups…
Live Call Monitoring Best Practices for Hybrid Telesales Teams
The Hybrid Visibility Dilemma Last quarter, I reviewed a hybrid telesales dashboard where everything looked perfect: average handle time under five minutes, response times steady,…
Diagnosing Remote Sales Productivity Drops in EdTech
Last month, an EdTech sales head told me something that stuck : “We haven’t changed anything. But every remote agent’s output feels slower.” The team’s…
How to Track Which Marketing Sources Drive Your Banking Leads?
Banks are spending more on marketing than ever before, running Google ads, posting on social media, partnering with aggregators, sending SMS campaigns, and relying on…
Regional Benchmarks: How Indian WFH Telesales Teams Perform
Last month, I was reviewing call reports for a Tier-2 telesales team in Indore. They averaged 68 calls per agent per day. Their Mumbai counterparts…