Call Monitoring Best Practices (1)

Image of a call center with agents assisting customers, highlighting best practices for hybrid telesales teams.
Live Call Monitoring Best Practices for Hybrid Telesales Teams

The Hybrid Visibility Dilemma Last quarter, I reviewed a hybrid telesales dashboard where everything looked perfect: average handle time under five minutes, response times steady,…

Dhruven Ponkiya Dhruven Ponkiya
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